Client Stories
Enhancing Programme Delivery
Organization Design
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The business challenges
A United Nations agency in Kenya initiated a transformational restructuring to align its organizational framework with its new programming strategy, aiming to enhance operational efficiency while maintaining effective program delivery. However, the organization encountered several critical challenges: rigid structural frameworks that impeded scalability, unclear reporting lines causing communication breakdowns, inefficient processes creating operational bottlenecks, and an overly centralized decision-making model that hampered agility. These issues were compounded by role duplications, siloed working environments, emerging subcultures that hindered collaboration, and poorly defined accountability frameworks, collectively threatening the organization's ability to achieve its strategic objectives.
How we optimized performance
JBC implemented a comprehensive transformation methodology rooted in collaborative engagement, beginning with an organization-wide assessment that involved staff across all levels. Department managers were instrumental in analyzing technical processes, designing new structures, and ensuring strategic alignment of projects with programmatic result areas. This participatory approach facilitated the crucial transition from a project-based to a programme-based model, enabling the organization to combine projects under common programme outcomes for optimized resource allocation and enhanced impact.
The transformation process focused on streamlining administrative, operational, and programmatic interactions while aligning financial and human resource requirements with programme activities. Strategic positioning of field locations enhanced programme delivery capabilities, while clearly defined role contributions improved staff engagement and performance. The implementation of improved coordination mechanisms strengthened decision-making processes, and the cultivation of a collaborative, trust-based culture created an environment conducive to superior programme outputs.
Breakthrough results
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The organization design process established a shared vision and strategy, aligning staff towards a common goal, increasing overall productivity
Implementing a cross-functional team structure improved communication and collaboration.
The new structure allows the organization to pivot quickly in response to programme needs.
Redesigning workflows and processes led to a reduction in approval and decision-making processes enhancing operational efficiency.
A focus on newly created management roles within the new structure created a pipeline of future leaders, improving management effectiveness and team performance.